For self-proclaimed people person Tylar, a job focused on customer service was the perfect fit. She’s been working as a Service Advisor at David Jones Motors in Whanganui for the past two years and wouldn’t have it any other way.
New ZEALAND Certificate in Business (first line management)
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Level |
Duration |
Training Fee |
4 |
10 Months |
$1,189 excluding GST |
get qualified with mito
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This programme is designed for current and aspiring managers, supervisors and administrators who would like to progress their knowledge and skills in team management and development.
PROGRAMME OUTLINE
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With a mix of workshop, online and on the job training, this programme will provide you with the skills and knowledge to:
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Manage workflows in an operational context to achieve team objectives
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Assess actual and/or potential issue(s) and respond appropriately to entity management to contribute to entity objectives
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Motivate a team to achieve the team's objectives and contribute to the entity's objectives
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Communicate to develop effective relationships with team members and stakeholders
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Promote an inclusive environment to value diversity for positive performance for the entity
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Apply leadership styles effectively in different environments
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Behave professionally and ethically and in a socially and culturally responsible manner, and apply personal and interpersonal skills to lead teams and manage workflows for the performance of the entity.
This programme consists of three two-day workshops. Written, online and practical training resources support a range of learning styles, making it enjoyable and easier to learn. These workshops are determined by regional demand, however locations may be added where there is sufficient interest. Courses are subject to minimum numbers.
TRAINING FEE
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The training fee is $1,189 (excluding GST). Note this is a fixed fee and is non-refundable.
MORE INFORMATION
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Download the First Line Management brochure PDF - 144 KB
First Line Management Workshops:
Course Name
Cohort
Start date
End date
FLM Workshop 1 - Team Leadership & Performance
Online Stream 21
20/02/2025
21/02/2025
FLM Workshop 2 - Team Environments
Online Stream 21
29/04/2025
30/04/2025
FLM Workshop 3 - Managing Workflow in Organisations
Online Stream 21
25/06/2025
26/06/2025
FLM Workshop 1 - Team Leadership & Performance
Online Stream 22
12/03/2025
13/03/2025
FLM Workshop 2 - Team Environments
Online Stream 22
13/05/2025
14/05/2025
FLM Workshop 3 - Managing Workflow in Organisations
Online Stream 22
16/07/2025
17/07/2025
FLM Workshop 1 - Team Leadership & Performance
Online Stream 23
02/04/2025
03/04/2025
FLM Workshop 2 - Team Environments
Online Stream 23
04/06/2025
05/06/2025
FLM Workshop 3 - Managing Workflow in Organisations
Online Stream 23
05/08/2025
06/08/2025
FLM Workshop 1 - Team Leadership & Performance
Online Stream 24
21/05/2025
22/05/2025
FLM Workshop 2 - Team Environments
Online Stream 24
22/07/2025
23/07/2025
FLM Workshop 3 - Managing Workflow in Organisations
Online Stream 24
24/09/202
25/09/2025
FLM Workshop 1 - Team Leadership & Performance
Online Stream 25
10/06/2025
11/06/2025
FLM Workshop 2 - Team Environments
Online Stream 25
13/08/2025
14/08/2025
FLM Workshop 3 - Managing Workflow in Organisations
Online Stream 25
14/10/2025
15/10/2025
FLM Workshop 1 - Team Leadership & Performance
Online Stream 26
02/07/2025
03/07/2025
FLM Workshop 2 - Team Environments
Online Stream 26
09/09/2025
10/09/2025
FLM Workshop 3 - Managing Workflow in Organisations
Online Stream 26
05/11/2025
06/11/2025
FLM Workshop 1 - Team Leadership & Performance
Online Stream 27
19/08/2025
20/08/2025
FLM Workshop 2 - Team Environments
Online Stream 27
22/10/2025
23/10/2025
FLM Workshop 3 - Managing Workflow in Organisations
Online Stream 27
10/12/2025
11/12/2025
FLM Workshop 1 - Team Leadership & Performance
Online Stream 28
16/09/2025
17/09/2025
FLM Workshop 2 - Team Environments
Online Stream 28
18/11/2025
19/11/2025
FLM Workshop 3 - Managing Workflow in Organisations
Online Stream 28
16/02/2026
17/02/2026
FLM Workshop 1 - Team Leadership & Performance
Online Stream 29
07/10/2025
08/10/2025
FLM Workshop 2 - Team Environments
Online Stream 29
08/12/2025
09/12/2025
FLM Workshop 3 - Managing Workflow in Organisations
Online Stream 29
10/02/2026
11/02/2026
FLM Workshop 1 - Team Leadership & Performance
Online Stream 30
11/11/2025
12/11/2025
FLM Workshop 2 - Team Environments
Online Stream 30
25/02/2026
26/02/2026
FLM Workshop 3 - Managing Workflow in Organisations
Online Stream 30
22/04/2026
23/04/2026
FLM Workshop 1 - Team Leadership & Performance
Online Stream 31
03/12/2025
04/12/2025
FLM Workshop 2 - Team Environments
Online Stream 31
03/03/2026
04/03/2026
FLM Workshop 3 - Managing Workflow in Organisations
Online Stream 31
05/05/2026
06/05/2026
SIGN ME UP!
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If you are interested in advancing your career, contact MITO and we'll arrange an appointment to get you on your way.
get inspired
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Luke was awarded a 2024 MITO and Inspiring Futures Foundation Business Skills scholarship. "It was really awesome to win that. I was pretty humbled. I've always wanted to have my own business, and this seemed like a natural step forward."
Charlotte didn’t always know she wanted to work in the automotive industry, but when she got her first job driving tractors in Blenheim, she knew she was on the right path.