Assistant Service Manager/Workshop Controller

Employer:

Rutherford & Bond Toyota

Description:

As our Assistant Service Manager, you will be responsible for managing the back-of-house operation for our biggest workshop within the group. This will involve organising workloads, conducting quality controls and monitoring the productivity and efficiency of our 17 technician and 2 grooming staff.

Experience is key, as we’re looking for an individual who is familiar with the automotive industry, having previously worked in a Workshop Controller position or as either a Technician or Service Advisor.

Contrary, if you're a Technician or Sevice Advisor, looking to get into a Workshop Controller position, we'd also like to hear from you!

This role is not for the faint hearted and will require someone with a strong backbone. We need you to be able to multi-task and manage a busy workload in a fast-paced, pressurised environment; all whilst being able to deliver excellent customer service.

This challenging and busy role will be responsible for the following:

  • Job allocation to technician staff
  • Monitoring jobs progress and flow, to identify possible job delays
  • Daily control of workloads and monitoring measured productivity and efficiency
  • Maintaining quality processes and standards to minimise repeat repairs
  • Providing daily motivation to a large team of technicians, apprentices and groomers
  • Ensuring daily and monthly budget targets are achieved
  • Strong delivery of exceptional customer service.

The successful applicant will have the following attributes:

  • Previous experience in the automotive industry, as either a Workshop Controller, Technician, Service Advisor or a similar role
  • Leadership or management experience is preferred
  • Computer systems savvy with the competency to use our online dealer management system
  • Organisational skills and the ability to prioritise workloads
  • Strong communication and interpersonal skills combined with the ability to build relationships
  • Problem solving skills and confidence in dealing with challenges resulting in excellent outcomes for both the customer and the business
  • Clean and current drivers licence.

As a franchise dealership, we have the resources to offer premium training opportunities through Toyota New Zealand. We stand by our excellent working culture at Rutherford & Bond Toyota, where we believe in working hard, but also having fun along the way.

If this sounds like you, don’t wait a second longer. Applicants must be a NZ resident or citizen to apply.

This job listing will expire on 10 September 2018

Contact Information:

Jamal Peneha hr@rb.toyota.co.nz
04 802 0615